At SANGUODZE Baseball Jerseys Shop, we aim to provide you with high-quality baseball jerseys that you love. However, we understand that sometimes returns or exchanges may be necessary. Please read our Refund and Returns Policy carefully.

1. Return Eligibility

We accept returns and exchanges for the following reasons:

  • Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 7 days of receiving the item. We will either provide a replacement or issue a refund, as per your preference.
  • Incorrect Item: If you receive the wrong item, please contact us within 7 days of receiving the item. We will arrange for the correct item to be sent to you.

2. Non-Returnable Items

Certain items are not eligible for returns or exchanges, including:

  • Customized Jerseys: Any jerseys that have been personalized with names, numbers, or logos are considered final sale and cannot be returned or exchanged unless they are defective or incorrect.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at marketing@sanguodz.com within 7 days of receiving the product.
  • Provide your order number, a description of the issue, and clear photos if the item is damaged or incorrect.
  • Our customer support team will review your request and provide you with instructions on how to return the item or arrange for an exchange.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

  • If your return or exchange is approved, we will process it promptly. Refunds will be issued to your original method of payment.
  • If your return or exchange is rejected, we will provide you with a detailed explanation.

5. Shipping Costs

Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to a mistake on our part . In such cases, we will provide a prepaid return label.

6. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us at marketing@sanguodz.com.

7. Changes to this Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website.

Thank you for choosing SANGUODZE Baseball Jerseys Shop. We appreciate your business and strive to provide you with the best possible shopping experience.